“I woke up Sunday morning to water here and there in my basement. I was suspicious that the water was from my water heater, since it was ~23 yrs old. I called Joseph Frederick and the answering service picked up the call. The woman I spoke with took all the needed information and told me a technician would reach out to me soon. About 15 mins. later, Gabriel called me, asked for a recap of what was wrong, and said he was on a job at present and would be to my house in 2.5-3 hrs. This was 9:30am, and Gabriel called me around 11:45 am and said he would be at my house in 15-20 mins. He arrived around noon, assessed the situation, and said he would need to go back to the warehouse and pick up a new water heater. He reviewed pricing with me, and off he went to pickup the new unit. Gabriel worked diligently from 1:30pm-4:15pm. He even cleaned up some of the residual water.
We've been using Joseph Frederick since 1986 and they never disappoint. The technicians are always courteous and willing to go the extra mile. I have a contract with them, and will continue using them for my HVAC needs for as long as I own a home.
Thank you, Gabriel, and thank you, Joseph Frederick & Sons, for a job well done … not just this time – but ALWAYS!!”