Lucas K.
Lucas K.
HVAC Service Technician
33 Reviews
“I Do Not Recommend Jos Frederick for any service! They do not guarantee customer satisfaction, they are more expensive than most, not reputable. Carrier system less than 3 yrs old, installed by Jos Frederick. 5:30am no heat. Snow storm coming. Came out $125 emergency. 4 hours said it would cost $187 to repair. Labor not covered. No heat 2 more times. Again said $189 for labor for defective part. Why don’t they go back to carrier and have them pay the ridiculous fee of $189? Told them to fix. No choice.”
“Woke up on Saturday before snow storm with no heat. Sent repairman who worked from 11-2 to get system running but said the Carrier Dystem had a “defective” part hand had to be ordered and replaced. Asked to inform Carrier, as it was less than 3 years old and they needed to stand by defective products. Always used Carrier for systems, they need to be made aware they are selling defective parts and they should replace for No Charge, including labor. John did that! TU”
“Lucas is friendly, professional, thorough. He explained our systems and language we could understand, and made useful recommendations which we will follow up on for sure”
“Working with Jos Fredrick & Sons is EASY. To start, the phone staff is efficient and friendly. The technicians are too.
JF&Sons have performed general maintenance on my AC/heater system for 7 or 8 years. This year the aging furnace needed repair. The technician examined the furnace, found the problem, tried to fix it but determined a new part was needed and gave an estimate for repair. The parts needed for repair were in stock and Lucas added me to his schedule for the next day to fix the heater. Timeline: called JF&Sons needing service, got app't for the next day, repair scheduled and made the following day. Can't beat that!”
“Arrived early, professional and knowledgeable about the system.”
“Our Service Rep (Lucas) has done our service work 3 times now. He is always prompt, professional and courteous. Takes the time to answer all our question. We have had Frederick & Sons do all our HVAC services for over 25 years and have always felt valued as a client.”
“Lucas was terrific! He diagnosed our a/c problem and ordered needed parts the day of service. The parts came in the next day and he squeezed us into his already busy schedule., working overtime. We cannot thank him enough for helping us in this heat wave!”
“Very pleased with the service provided and the results. Luca and Joe in the office genuinely seemed to care that we were taken care of as quickly as possible. They got a part ordered and rescheduled our service the next day. Excellent customer service.”