“Unable to control thermostat with iPad nor iPhone. He quickly assessed the problem and resolved the issue.”
- Len B.
“Two young men that presented themselves very well and the company.. very professional told me that they would give the quote in a few days by email. Thank you.”
- Rick M.
“I had two air conditioners and two heating units replaced by Eric and Omar and I can’t thank them enough for doing such a great job and also being very easy to work with. Both employees were prompt and hard-working throughout the week. I was confident in their ability to install our replacement units properly. Everything has been working perfectly fine and I just wanted to take the time to review their service and abilities because they did a phenomenal job, they were very nice and transparent throughout the whole process as well.”
- Mihaela V.
“Great service every time! From beginning to end, everything was done in a timely and professional manner. We have used Jos. Frederick & Sons many times and have always been happy with their work. Highly recommended!”
- Ron P.
“Service tech arrived in a timely manner to troubleshoot the problem. Very professional, friendly and polite.”
- Ron P.
“Lucas was very thorough, explained everything he did and answered all my questions.”
- Michael D.
“I Do Not Recommend Jos Frederick for any service! They do not guarantee customer satisfaction, they are more expensive than most, not reputable. Carrier system less than 3 yrs old, installed by Jos Frederick. 5:30am no heat. Snow storm coming. Came out $125 emergency. 4 hours said it would cost $187 to repair. Labor not covered. No heat 2 more times. Again said $189 for labor for defective part. Why don’t they go back to carrier and have them pay the ridiculous fee of $189? Told them to fix. No choice.”
- Robin M.
“Saturday before snow storm, 5:30am no heat. Emergency fee $125 for the Carrier system installed by Jos Frederick less than 3 yrs old. Service came out at 11, worked until 2, large bumble bee in 4×2 in plastic container, water in part of furnace where working. Said this should have been maintained, showed slip of maintenance 9/25. He said not all companies do as thorough a maintenance as Jos Frederick. He cleaned out container, said gaskets need replaced. Had to order. Wanted customer to pay additional $187 for his time. Spoke to Operation Mgr, John, said no additional cut as tech did not put in writing. System was working. Less than one week later, again 5:30 am not working. Sent different tech. Worked a few hours, replaced original 4×2 plastic container, flimsy gaskets, was running, water all soaked up from mess on floor, said good to go. 13 days later, 5:30am no heat. 4/16. Came out at 10 am said $189 for his labor to replace Pressure Switch. Not covered with warranty. Do not understand why the customer should pay for labor to replace a “defective” part from Carrier HVAC. I spent over $12,000 on that system and had it maintained 9/25 but still had problem. Tried to reason with Operation Mgr, John, but he said he had to run a business and I could get it replaced by another company. Told him to order part and install. Installed part for $189 today but wrote on invoice Not pleased with service costs and this was not over. Used Jos Frederick because my neighbor was a sister of the owner and felt they would be responsible, trustworthy, not the most reasonable price, dependable. I’m writing this Poor review as that was not the case and I do Not Recommend Jos Frederick for any HVAC system. Also, tech recommended to have duct work cleaned and dryer vent, which they also Do Not Do! Had to schedule another HVAC to do that next month!”
- Robin M.
“We are getting the washer & dryer replaced next week. We had Federick come out to check out the hoses leading to the washer. They’d been in place for 22 years. We couldn’t get them off.
Dennis checked it out. Explained what needed to be done. Got it done quickly. And it is a simpler arrangement than before.
We really appreciated his efficient work. Especially like having things explained before and after.
Dennis also gave us some recommendations on faucet brands to check out as next on our list is to replace the kitchen sink faucet.
We’ll be in touch with Frederick soon…”
Dennis checked it out. Explained what needed to be done. Got it done quickly. And it is a simpler arrangement than before.
We really appreciated his efficient work. Especially like having things explained before and after.
Dennis also gave us some recommendations on faucet brands to check out as next on our list is to replace the kitchen sink faucet.
We’ll be in touch with Frederick soon…”
- Brenda H.
“Lucas is friendly, professional, thorough. He explained our systems and language we could understand, and made useful recommendations which we will follow up on for sure”
- Ceil T.