“We have been using Joseph Frederick & Sons for our plumbing, electrical and AC service for years and have always been pleased with their work. The speed with which they took care of our furnace replacement was an unexpected surprise. We called on Monday to set up a check on our furnace as it was not functioning properly and were surprised that they had a technician available that afternoon.
Since our unit was 26 years old they suggested that we set up for a salesman to visit us and they had one available on Tuesday.
Sure enough the technician found out that there was a malfunctioning board in our unit and he was not sure if a replacement was available, but he would check on it.
Tuesday the salesman showed up, looked over our old unit and the size of our house and worked up a couple of possible replacement proposals. We chose to replace our old unit with a similar new furnace and he informed us that they had one in stock. When he checked with the onstallation department they had a crew that would be available the next day, so ee got our new furnace installed on Wednesday.
We are more that pleased with the work and the new furnace, but the speed in which it happened was totally unexpected!”